Service Alert - Updated
Blackboard Connect - Services Restored (User Action Required)
10.09.25 11:46 am

UPDATE:

Finalsite restored services to Connect. However, users should have received an email from noreply@finalsiteconnect.com with instructions for resetting their passwords. Please follow the instructions in the email to reset your password. If, after following those instructions you still cannot gain access, please log a work order in WebHelpDesk for assistance.

The call list importer or the import ability is still disabled while Finalsite completes their system updates. Once that functionality is restored, we will provide an update to this service alert.


Status/Service/Location
Service Alert - Resolved
Infinite Campus Is Down
09.26.25 4:05 pm

Infinite Campus has confirmed they have resolved the issue and will continue to monitor to ensure the system is stable.

Status/Service/Location
Information Notice
IT MAINTENANCE WEEKEND
09.24.25 8:32 am

IT MAINTENANCE WEEKEND BEGINS FRIDAY 6:00PM TO MONDAY 5:00AM
Internet, BusinessPLUS, Infinite Campus, VPN and Email may be unavailable.

July 25, 2025 / Start at 6:00 P.M.
July 28, 2025 / Ends at 5:00 A.M.

Information Notice
New Student Password Logon
09.24.25 8:33 am

Please be advised that the password for students who are new, have never logged in, or have never had their password reset has been set to the student's ID. 

Please contact the IT Helpdesk if you have further questions or have any other issues at (775) 789-3456. 

Information Notice
WEB HELP DESK - New Online Portal
02.22.24 3:54 pm

Washoe County School District IT Help-desk has launched a new web based ticketing system.

Please visit the following link to enter service tickets online;

https://webhelpdesk.washoeschools.net/

For more information please call our help-desk at (775) 789-3456.



Information Notice
Windows Updates
09.27.25 4:00 pm

Staff Desktops will receive updates on 24 September 2025 at 4:00pm.

School Labs will receive updates on 27 September 2025 at 4:00pm.

Staff Desktops
27-Sep-25

Lab Computers
30-Sep-25